In this commentary in Fierce Healthcare, patient engagement expert Tiffany Christensen says not all clinicians can master empathy. They may serve patients better by listening, acknowledging their humanity, and discussing care plans in an accessible way. Read the full commentary, https://www.fiercehealthcare.com/practices/industry-voices-3-behaviors-may-matter-more-than-empathy.
Tiffany Christensen is among the speakers lined up for the Patient Safety Awareness Week webcast, Engaging Patients and Providers: Speaking Up for Patient Safety, on March 12. Learn more.