Webcast: Engaging Patients and Providers

Engaging Patients and Providers: Speaking Up for Patient Safety

Please note continuing education is not available for webcast replays.

Despite progress in patient safety over the years, studies suggest that medical error and preventable harm are major sources of injury and death among patients. A recent national survey conducted by the IHI/NPSF Lucian Leape Institute and NORC at the University of Chicago found that 1 in 5 people reportedly experienced a medical error in their own care, and one-third reported an error in the care of a close relative or friend.

Encouraging news is that nearly half of those who say they experienced a medical error spoke up about it to a medical professional or someone else on the staff of the facility where they received care. Of those who did not speak up, most said they did not think it would do any good or they did not know how to report the error.

The survey findings demonstrate the importance of patient and family participation in care, but they also point to an opportunity for improvement.

A strong safety culture also means an environment where clinicians and staff feel safe to speak up and where their concerns are addressed.

During this webcast, national experts discuss the importance of speaking up from the perspective of clinicians, staff, and patients and families.


  • Jeff Brady, MD, MPH, Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality
  • Tiffany Christensen, Vice President of Experience Innovation, Beryl Institute
  • Gerald Hickson, MD, Senior Vice President, Quality, Safety & Risk Prevention, Joseph C. Ross Chair in Medical Education and Administration, Vanderbilt University Medical Center


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  • Patricia McTiernan
    published this page in Get Involved 2018-01-24 12:33:07 -0500

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The Institute for Healthcare Improvement salutes Mallinckrodt Pharmaceuticals for their generous support of this year's Patient Safety Awareness Week.